Version 05in force since September 19, 2026Previous versions

Terms of use

The rules of the service: what the User may do with PINTRU, what PINTRU undertakes to do, and on what terms content is published.

1. Who provides the service

PINTRU is provided by Thomas Casadei, VAT number 04151640408, registered at Galleria OIR 16, 47521 Cesena (FC), Italy, tax code CSDTMS78T14C573H, email: info@pintru.com (below, "PINTRU").

These terms govern the relationship between PINTRU and anyone using the service to consult or create content, with or without registering (below, "the User").

The terms are deemed accepted upon creating the first item of content or registering an account, including where no payment is made. A User who does not wish to accept them must refrain from using the service.

The following are separate documents, accepted at different moments and binding different people:

• the purchase and subscription terms, accepted by subscribing to a paid plan;
• the integration terms, accepted by installing the integration code on a website.

The processing of personal data is described in the privacy notice; what is stored on the device is described in the cookie policy. Those documents form an integral part of these terms, each as regards the part that applies.

2. What PINTRU is

PINTRU is a layer of annotations placed over web pages, allowing you to create pins anchored to a point on a page. It is reached through the browser extension, or on websites that have included the integration code.

The pin categories — personal notes, opinions and reviews, verification contributions, and further categories that may be introduced — the available features and the limits applied depend on the plan and may change over time. What is available at any given moment is stated in the service and on the information pages.

Each pin has a visibility, chosen from those the plan allows: from being private to its author alone, through to publication, whereby the content becomes accessible to anyone opening that page with PINTRU active. The available visibilities may vary by category and by plan.

PINTRU does not interfere with the content the publisher transmits, nor with how that content is made available. The pin layer is added only within the browsing session of the person who asked to see it, exists solely in their browser, is not visible to other visitors of the website, is not stored by the annotated website, and ends when the tool is switched off. The website being visited is served by its own publisher and receives no information from PINTRU.

3. Accounts and access

• The service can be used without registering, with an anonymous identity tied to the device and with reduced features. Clearing browser data or uninstalling the extension may mean the permanent loss of that identity and of the content linked to it.
• Registration is by email address and password, or by signing in with a third-party identity provider. On registration, content previously created on the device is transferred to the account.
• The User undertakes to provide truthful information, to keep their credentials confidential, and to report promptly any unauthorised use of the account, for which they are responsible.
• Verifying the email address is not necessary in order to use the service, but is a condition for subscribing to a paid plan, under the purchase terms.
• The service is not intended for people under 14 years of age. Subscribing to a paid plan is reserved to those who have reached eighteen: a person under eighteen cannot validly enter into it, and anyone who proceeds declares that they have reached that age. If a minor is found to have subscribed, the subscription is cancelled and the sums paid for the unused period are refunded.
• One account per person is allowed. Creating multiple identities to get around plan limits, to multiply votes or reviews, or to circumvent a suspension is not permitted.

4. Plans and payments

The service is offered in a free plan and in one or more paid plans, with different features and limits; their number, their content and their prices may change, and new or reserved plans may be introduced.

The economic terms — available plans, prices, the seller's identity, activation, renewal, cancellation, invoicing and refunds — are gathered in the purchase and subscription terms, which apply to every subscription to a paid plan. The seller's identity is stated in that document; PINTRU never handles payment instrument details.

5. Rules on content

The User is responsible for the content they publish and, by publishing it, declares that they have the right to do so and that they are not infringing the rights of others.

It is not permitted to publish content that:

• insults a person, a group or a business, or contains vulgar and aggressive expressions directed at someone;
• attributes to an identifiable person specific and damaging facts presented as true, without proof and outside the form of an opinion;
• attacks a person on grounds of ethnic origin, religion, sexual orientation, gender, disability or nationality;
• is sexually explicit or involves minors;
• contains threats, incites violence, or describes ways of causing harm to someone;
• promotes unlawful activities, substances, weapons, forged documents or stolen data;
• constitutes advertising unrelated to the page, affiliate links, commercial contact details or mass-generated text;
• discloses other people's personal data — private contact details, addresses, documents, health data, licence plates — without the data subject's consent;
• encourages self-harm.

Criticism is not prohibited. A negative opinion, however harsh, of a product, a service, a business or a piece of content is legitimate. What is not allowed is attacking the person, and asserting serious unproven facts about an identifiable subject.

It is likewise not permitted to interfere with the operation of the service through unauthorised automated access, mass extraction of content, circumvention of rate limits, tampering with voting or moderation systems, or distribution of harmful code.

6. Reviews

In addition to the rules in the preceding section, the following provisions apply to reviews.

Anyone publishing a review declares that they have had direct experience of what they are reviewing and is answerable for the truth of what they write. The declaration is made at the time of publication and kept together with the contribution, together with the version of these terms then in force.

For accommodation providers, food and drink establishments and tourist attractions located in Italy, special rules apply which impose further requirements: the date of the experience must be stated, and time limits may apply within which the review must be published. Where the subject's location does not appear in the data published by the page, those requirements are applied in any case: the rules look at where the establishment is, not at what the website declares.

For those same categories, once 2 years have passed since the experience, the review is marked as no longer current and drops out of the overall rating calculation; it is not removed, and remains available to read. Outside those categories, reviews do not lapse.

The author may optionally attach a document supporting the experience. That document is not published and is accessible only to those responsible for moderation, as stated in the privacy notice.

Reviews that are solicited, conditional or paid for by way of incentives, discounts, gifts or other benefits are not allowed. Buying and selling reviews on any basis is likewise prohibited, including between businesses and intermediaries, as is publishing on someone else's behalf for payment.

The subject of a review may report a review they consider not to comply with these terms or otherwise unlawful, following the procedure in the section Moderation, reports and complaints. A response is given within 30 days. The subject of a review is in any case allowed to reply publicly to the review, in place of its removal.

7. Moderation, reports and complaints

Content intended to become visible to others is checked before publication. The check is in part automated and may use artificial intelligence systems, including those of external providers; the arrangements are described in the privacy notice and may change over time.

The outcome is either publication of the content or its being withheld, with visibility limited to its author alone until a decision is taken. An automated check does not on its own produce a final rejection: where the outcome is negative the content is withheld and the decision is taken by a person. An exception is made for content concerning the exploitation of minors, incitement to self-harm and incitement to hatred, whose manifest unlawfulness requires immediate removal; even then the author receives the reasons and may lodge a complaint. Should the check be unavailable or fail to produce a reliable outcome, the content stays withheld and is not published.

PINTRU applies and enforces these terms diligently, objectively and proportionately, with due regard to the rights and legitimate interests of all parties involved, including freedom of expression and information. Carrying out the checks described in this section in good faith and diligently does not cause the liability exemptions under Articles 4, 5 and 6 of Regulation (EU) 2022/2065 to fall away, in accordance with Article 7 of that Regulation.

7.1 Reports

Anyone may report public content they consider unlawful, by writing to the point of contact or using the tool available next to each item of content. A report should contain:

• a sufficiently substantiated explanation of the reasons why the content is considered unlawful;
• the exact indication of the content and of the page it refers to;
• the name and email address of the person reporting, unless the report concerns the offences referred to in Articles 3 and 7 of Directive 2011/93/EU;
• a statement that the person reporting believes in good faith that the information provided is accurate and complete.

Receipt is confirmed without undue delay. The report is examined in a timely, diligent, non-arbitrary and objective manner; it may lead to the content being suspended as a precaution pending examination, and the decision is taken by a person.

PINTRU may suspend, after notice, anyone who repeatedly submits manifestly unfounded reports, as well as anyone who repeatedly publishes manifestly unlawful content.

7.2 Statement of reasons

The author of content that is withheld, removed, made inaccessible or otherwise restricted is given the reasons for the decision, stating: the restriction applied and whether it concerns visibility, access or monetisation; its territorial scope and its duration; the facts and circumstances on which the decision is based; any use of automated tools and the part they played; the provision of law or the clause of these terms that was breached, with an explanation; and the means of redress available.

7.3 Complaint

The author, and anyone who submitted a report, may lodge a complaint against the decision within 30 days of its notification, by writing to the point of contact. The complaint is examined in a timely, non-discriminatory and not solely automated manner; the outcome is communicated with reasons within 30 days.

This procedure is offered voluntarily: PINTRU is a micro-enterprise within the meaning of Recommendation 2003/361/EC and is therefore not subject to the obligations of Section 3 of Chapter III of Regulation (EU) 2022/2065, among them the internal complaint-handling system and recourse to certified out-of-court dispute settlement bodies.

Recourse to the courts is unaffected, as are, for contractual disputes, the means set out in the section Applicable law and disputes.

8. Copyright and third-party rights

The User publishes only content in which they hold the necessary rights. Reproducing other people's text, images or other material is allowed within the limits permitted by law, in particular for the purposes of quotation, criticism or discussion, with an indication of the source.

A holder of copyright or of a related right who considers content to be infringing may ask for its removal by writing to info@pintru.com. The communication must identify the work and the content complained of, provide the details enabling its location to be identified, give the requester's particulars and contact details, and declare that they are the rightholder or are entitled to act.

The content complained of may be removed or made inaccessible. The author is notified with the reasons, and may object using the procedure in the section Complaint, setting out why they consider the removal unfounded.

PINTRU operates a repeat infringer policy: the account of anyone repeatedly infringing third-party rights may be suspended or closed. A repeat infringer is someone who incurs 3 established infringements; closure is preceded by notice and by the opportunity to respond.

9. Sponsored content

The service may display sponsored content, that is, pins published for payment. Where this happens:

• each item of sponsored content is identifiable as such clearly and unambiguously, with a visible marker next to the content itself;
• it states on whose behalf it is published;
• selection is not based on any profiling: sponsored content is the same for every user who sees it, and does not depend on data relating to the person seeing it;
• it is not shown to anyone subscribed to a paid plan.

The publisher of a website may have sponsored content switched off on their pages as provided in the section Publisher's objection: the request is granted without any assessment of its merits.

As at the date of this document, sponsored content is not active. This section applies from the moment it may be activated, of which notice will be given.

10. Identifying the subjects of reviews

So that a review can be attributed to the right item, place or service, PINTRU uses the identifying elements that the page itself publishes in structured form for search engines: the name, any identifying code, the locality. Those elements are used solely to identify the subject of the review.

Use of someone else's name or distinctive sign is purely descriptive and implies no relationship of licence, sponsorship, affiliation or approval with its holder. Any images shown next to a reviewed subject are called from their original location and remain under the control of whoever published them: PINTRU does not reproduce them on its own servers.

The holder of a distinctive sign, of an image or of another right who considers such use not to be permitted may ask for it to cease by writing to info@pintru.com, following the procedure in the section Copyright and third-party rights.

11. The User's content

Content created remains owned by the User. By publishing it on PINTRU the User grants a non-exclusive, royalty-free licence valid in the territories where the service is available, limited to what is necessary to provide the service: to host, reproduce, display and make that content accessible to users, including previews and review collection pages.

The User acknowledges that advertising or sponsored content may be displayed alongside their content, as provided by the applicable plan. This entails no promotional use of the User's content, which is not used to advertise third-party products or services nor placed in advertising material: the licence granted here does not extend to such uses. The licence ends when the content is deleted or the account is closed, subject to the following paragraph as regards content already public.

The licence ends when the content is deleted, save for temporary technical copies and as stated below.

Public content and account closure. Reviews, verification contributions, votes and public notes already published remain visible after the account is closed, stripped of any link to the author's identity: other users do not lose the content they voted on or consulted, and the author can no longer be traced. The User may alternatively ask for complete removal. The detail is in the privacy notice.

12. Annotated websites and the publisher's objection

Pins are users' content, not the content of the websites they refer to. Annotating a page implies no relationship with its publisher, nor their approval or participation. PINTRU does not interfere with the content the publisher transmits, nor with how that content is made available. The pin layer is added only within the browsing session of the person who asked to see it, exists solely in their browser, is not visible to other visitors of the website, is not stored by the annotated website, and ends when the tool is switched off. The website being visited is served by its own publisher and receives no information from PINTRU. The opinions expressed in pins are those of the people who write them, and PINTRU does not warrant their accuracy.

The publisher of a website who considers public content referring to one of their pages to be unlawful or damaging may report it following the procedure in the section Moderation, reports and complaints.

12.1 The publisher's objection to public annotation

Private pins cannot be objected to. The notes each user creates for themselves, not visible to others, remain exclusively theirs: they are notes taken while reading, and nobody can stop a reader taking notes. They are never the subject of an objection.

Public content is not removed on the mere request of the subject it concerns. Opinions, reviews and public notes referring to a page are an expression of freedom of expression and of the right to criticise, protected by Article 21 of the Italian Constitution, Article 11 of the Charter of Fundamental Rights of the European Union and Article 10 of the European Convention on Human Rights. Removing them at the request of the person being judged would amount to giving them control over the judgement that concerns them, and would deprive the public of information that is useful precisely because it does not come from whoever offers the goods or the service. Reporting individual unlawful content under the section Moderation, reports and complaints, which PINTRU examines on the merits, remains available and can always be used.

The publisher's objection. The publisher of a website may ask that public content be neither displayed nor created on their pages, by writing to info@pintru.com and demonstrating ownership of the domain. PINTRU examines the request and grants it where public annotation does not serve an informational interest of the audience, having regard in particular to: the nature of the website and its audience; whether or not it presents an offer of goods, services or content to the public; whether the website is attributable to a natural person not acting in the exercise of a professional activity; whether the website is aimed at minors; and the sensitive nature of the topics dealt with. The outcome is communicated with reasons and may be reconsidered on a reasoned application.

Effects. A granted objection operates on the domain or the paths indicated and takes effect within 30 days of ownership being established; public content already present ceases to be visible without being deleted, and becomes visible again if the objection is later withdrawn or revised. Domains for which an objection has been granted are recorded in a list consulted by the service on every request.

13. The browser extension

The extension is licensed for personal, non-exclusive and revocable use, for using the service. Decompiling, modifying, redistributing or integrating it into other products without written consent is not permitted.

In order to work, the extension requires permission to operate on all websites; what it does with that permission is described in detail in the privacy notice. The extension can be switched off at any time from its own panel and uninstalled from the browser settings.

The extension is also distributed through browser stores, which apply their own rules: installation and updates may depend on those stores, over which PINTRU has no control.

The User acknowledges that the websites they visit may provide, in their own terms of use, for restrictions on the tools used while browsing. PINTRU is not a party to those terms and is not answerable for them: the choice to activate the extension on a given website, and the consequences that follow in the relationship between the User and that website, remain the User's, who may switch the extension off at any time from its panel.

14. If you install PINTRU on your own website

Anyone placing the integration code in the pages of a website takes on obligations of their own — informing visitors, collecting consent, choosing the pages on which the integration may operate — which do not concern those who use PINTRU to create content.

Those obligations are gathered in a separate document, accepted by installing the code: the integration terms. They apply to the publisher in that capacity, in addition to these terms.

15. Where PINTRU does not operate

PINTRU is intended for the public pages of the web, where an annotation or an opinion has a reason to exist. It is not intended for pages on which data is entered or consulted that must not reach the service.

We have set ourselves the goal that the service should not activate, and should stop operating, on pages where data is entered or consulted that must not reach us. This is a goal we pursue with progressive measures, not a result we can guarantee absolutely: no technique makes it possible to recognise with certainty the content of every page on the web. The categories we aim to exclude are the following:

• payment and checkout pages, and forms relating to cards or other payment instruments;
• authentication pages: sign-in, registration, credential recovery, two-step verification;
• restricted areas in which personal data of one's own or of third parties is consulted or entered;
• pages processing special categories of data within the meaning of Article 9 of Regulation (EU) 2016/679, or data relating to criminal convictions and offences.

These exclusions are extended over time. The exclusions currently active operate on two levels. The service recognises from the page's address the typical paths of payment, checkout, sign-in, registration, credential recovery and personal areas, and does not activate on those pages. In addition, the extension and the script examine the page and switch themselves off when they find a password field or a card details field, whatever the address. The check is repeated on the server, which in any case refuses to display or record content on those addresses.

The User undertakes not to use PINTRU to annotate pages of that kind, and not to include in the content they create other people's personal data, credentials, card numbers or other confidential information.

16. Content verification features

The service provides verification features: tools by which users flag, discuss or assess how reliable what a page states is. They may be introduced progressively and reserved to particular plans.

Using those features means that the textual content of the page, or the part of it the verification refers to, may be transmitted and stored together with the contribution, and subjected to automated analysis for the purpose of assessing how well founded it is.

The outcomes of a verification express the assessment of whoever carried it out and of the tools used. They are not an official finding, they have no certifying value, and they do not bind the publisher of the page.

17. Disputing a check

Anyone may dispute the outcome of a check published by PINTRU, even without an account: the form is at the bottom of every check page. We ask for a name, an email address to reply to, and a declaration that what is written is true.

Every dispute is read by a person. The reply is sent to the address provided, through a private page reachable only through a secret link we send by email.

A dispute does not automatically remove the outcome. Having examined what we receive, we may correct the check, withdraw it, or confirm it explaining why.

Disputes that are manifestly unfounded, repeated, or submitted in order to prevent the publication of lawful content are closed without further action.

18. Availability and changes

PINTRU undertakes to provide the service with the professional diligence reasonably to be expected, without warranting that it will be constantly available, uninterrupted or free from errors. The service may be suspended temporarily for maintenance, security or causes beyond PINTRU's control.

PINTRU may change, add or remove features in order to adapt the service to technical developments, to security needs or to legal obligations, at no additional cost.

Where a change adversely and more than negligibly affects access to the service or its use by someone subscribed to a paid plan, at least 30 days' advance notice is given on a durable medium, stating the features of the change and when it takes place. In that case the User may terminate the contract at no cost within thirty days of receiving the notice or of the change, whichever is later, obtaining a refund of the portion of the fee relating to the unused period, under art. 135-octies(6) of the Italian Consumer Code. The right to terminate does not arise if the change is made available at no cost and without restricting access.

These terms may be updated. The version in force is the one published on this page, with the date shown at the top. Notice of substantial changes is given by an appropriate means; a User who does not accept them may stop using the service and close their account.

19. Suspension and closure

The User may close their account at any time from their personal area. The effects of closure on content and on any subscription are described in the privacy notice and in the purchase terms.

PINTRU may suspend or close an account in the event of a breach of these terms, of fraudulent use, of risk to the security of the service or of its users, or where the law so requires. Save in cases of urgency or unlawfulness, suspension is preceded by notice and by the opportunity to put matters right, and the User may lodge a complaint under the section Complaint.

20. Liability

User content. Pins are the content of their authors. PINTRU stores them at their request and is not liable for the information stored, on the conditions laid down by Article 6 of Regulation (EU) 2022/2065: PINTRU has no actual knowledge of illegal activity or content and, upon obtaining such knowledge, acts expeditiously to remove it or to disable access to it. PINTRU is under no general obligation to monitor the information it stores or actively to seek facts indicating illegal activity, in accordance with Article 8 of that Regulation. The voluntary checks described in the section Moderation do not cause those exemptions to fall away, in accordance with Article 7.

PINTRU's liability. PINTRU is in all cases liable for damage caused by intent or gross negligence, for personal injury, and for anything that cannot be excluded by law. Otherwise, and to the extent permitted by the applicable law, PINTRU's liability is limited to damage foreseeable at the time the contract was concluded and typical of that contract, and in any event does not exceed the greater of the amount paid by the User in the 12 months preceding the event and the sum of one hundred euro. PINTRU is not liable for the use third parties make of published content, for interruptions not attributable to it, or for damage arising from use of the service in breach of these terms.

Consumers. Nothing in this section limits the rights granted to consumers by law, and in particular the remedies for lack of conformity of a digital service provided by articles 135-octies et seq. of the Italian Consumer Code.

21. Final provisions

Partial invalidity. The invalidity or ineffectiveness of any single clause does not affect the remaining ones, which retain full effect. An invalid clause is replaced by operation of law with the applicable statutory rules.

Forbearance. Failure or delay in exercising a right under these terms does not constitute a waiver of it.

Assignment. PINTRU may assign the contract, or transfer the rights and obligations arising from it, as part of a sale or contribution of the business or of the branch to which the service belongs, provided that this entails no reduction in the guarantees granted. Notice of the assignment is given at least 30 days in advance to the email address associated with the account; anyone who does not wish to continue with the assignee may close their account and, if they hold a paid plan, obtain a refund of the portion of the fee relating to the unused period. The contract may not be assigned without PINTRU's written consent.

22. Applicable law and disputes

These terms are governed by Italian law. The courts of Forlì-Cesena have jurisdiction over disputes arising from them.

If you are a consumer resident in another Member State of the European Union, the choice of Italian law does not deprive you of the protection afforded by the mandatory provisions of the law of your country of residence.

If you are a consumer, the court of the place of your residence or domicile has exclusive jurisdiction: the preceding clause does not apply to you. You may also turn to the out-of-court dispute settlement bodies provided for by law. Alternative dispute resolution bodies entered in the list kept by the Italian Ministry of Enterprises and Made in Italy can be consulted on the Ministry's website. The European ODR platform has been shut down and is no longer available.

23. Point of contact and communications

PINTRU designates as its single electronic point of contact, for communications from users and authorities concerning the service and its content, the address info@pintru.com. Communications may be drawn up in Italian. Communications in English are also accepted.

These terms are drawn up in Italian, which is the authentic version. Translations that may be made available are for ease of understanding; in the event of discrepancy the Italian text prevails. The service is offered within the European Union: if you are a consumer resident in another Member State, what is stated in the section Applicable law and disputes applies.

For matters concerning personal data: info@pintru.com. For copyright reports: info@pintru.com.

Previous versions

• Version 05 September 19, 2026 ·
• Version 04 September 17, 2026